In-Home Approvals
Purchasing a rug is the same as purchasing any other piece of art. It's one thing to love it in the gallery, it's another to love that piece of art in the space where it's going to live. That's why we strongly encourage all of our rug clients to take advantage of our "in-home approval" policy.
To arrange for in-home approval, simply go through the standard procedure for purchasing the piece, by checking out online. You'll notice a section marked "customer comments." In that space, write "APPROVAL, PLEASE." Shipping charges will be charged to your card immediately. However, we will not charge your credit card for the rug itself until you've had a chance to see the piece in your home. Instead, we will place a "hold" (or pre-authorization, similar to what hotels do when you reserve your room) on your credit card for the rug's cost. If it's everything you expected (which we think it will be!), we'll charge the purchase price to you. If not, simply ship it back to us, and we will remove the hold on your credit card.
Please note: If we have not heard from you within 10 days of receiving the piece, we will assume you love it, and charge the cost of the rug to you. To avoid incurring restocking charges, please let us know within the 10 day approval period if you intend to return the piece. To do so, please email us at returns@rugandrelic.com or call us at 605.331.5546. (M-Sat, 10:30-5:30CST)