Purchasing a rug is the same as purchasing any other piece of art. It's one thing to love it in the gallery, it's another to love that piece of art in the space where it's going to live. That's why we strongly encourage all of our rug clients to take advantage of our "in-home approval" policy.
To arrange for in-home approval, simply go through the standard procedure for purchasing the piece, by checking out online. You'll notice a section marked "customer comments." In that space, write "APPROVAL, PLEASE." Shipping charges will be charged to your card immediately. However, we will not charge your credit card for the rug itself until you've had a chance to see the piece in your home. Instead, we will place a "hold" (or pre-authorization, similar to what hotels do when you reserve your room) on your credit card for the rug's cost. If it's everything you expected (which we think it will be!), we'll charge the purchase price to you. If not, simply ship it back to us, and we will remove the hold on your credit card.
Please note: Once you've had a chance to review the rug, please contact us and let us know if you've decided to keep the piece. If we have not heard from you within 30 days of your receiving it, we will assume you love your new rug, and charge the cost of the rug to you. If you need additional time beyond 30 days, we're happy to provide it. Just contact us and let us know your timetable, and we'll work to accommodate your needs! We can be reached via email, at email@example.com or by phone, at 605.331.5546. (M-Sat, 10:30-5:30 CST)