At Rug & Relic, we are dedicated to ensuring that our customers are pleased with the items they purchase. So much so, in fact, that we will allow in-home approvals on all rugs, and many of our other items.
We are happy to accept returns, less shipping costs, and subject to the timetable for returns, below. All we ask is that you return the item to us in a timely fashion, and in the same condition in which it was sent. For a cash refund, returns must be shipped back to us within 30 days of receiving the item, as established by the delivery date indicated by the shipper. Items returned after 30 days will be accepted on a gallery-credit basis. Absent exceptional circumstances, no returns will be accepted on items after 60 days. All returns are subject to inspection, and we reserve the right to reject items that are damaged, used, soiled, or otherwise unfit for sale.
PLEASE NOTE: Because every computer will display colors differently, and color is often an important factor in selecting rugs, we highly recommend you take advantage of our willingness to provide more information about the pieces you are interested in. We are happy to ship you the carpets you select on an approval basis, which will save you from incurring credit card processing fees on items you’ve paid for and returned. Or, if you prefer, we will be happy to email you color-accurate digital photos or send color –accurate print photographs to your home. Simply email us at firstname.lastname@example.org, or call us at 605.331.5546 (10:30AM - 5:30PM CST, Mon - Sat)